For Families

Visitation Policy

At this time COVID Visiting hours are 10:00 a.m. until 6:00 p.m. one visitor per patient. Please call (270) 825-5450 to check if this has changed.

In an effort to avoid interrupting patient care, we ask that the family identify one spokesperson who will obtain updated information regarding the patient’s condition. We ask that calls for updates on the patients’ condition be limited during the change of shift reporting from 6:30-7:30 morning and evening.

Please feel free to use the family lounge located on the 5th floor for additional comfort. Children under the age of 18 are not permitted in the hospital due to the severity of illness of our patients. Visitation may be adjusted to meet the needs of the patient/family/clinical staff.

Visiting Information

Visiting Hours:
COVID Visiting Hours 
10 a.m. – 6 p.m. for one visitor per patient

ContinueCARE Hospital at Baptist Health Madisonville
900 Hospital Dr., 4th Floor
Madisonville, KY 42431
(270) 825-5450

Patient and Family Resources

Food and Vending Options

There are vending machines and a variety of other food and beverage options within walking distance or a short drive away.

Quality of Care Concerns

You may contact the Administration of ContinueCARE Hospital at any time if you have questions, concerns, or complaints by calling (270) 825-5450, ext. 240. Since our organization uses the Center for Improvement in Healthcare Quality (CIHQ) accreditation for deemed-status, you, or your surrogate decision-maker, also have the the right to file a complaint regarding any quality of care concern or safety issue, directly to CIHQ. Click the Learn More button below or submit by mail to:

Center for Improvement in Healthcare Quality
P.O. Box 3620
McKinney, TX 75070
Attn: Chief Executive Officer

Phone: (512) 661-2813
Fax: (805) 934-8588

Community Information

We love serving the Madisonville community. Madisonville provides beautiful residential areas, solid business opportunities and a rich culture with quality education and a safe family environment. Madisonville and Hopkins County also offer a variety of outdoor recreation activities, including scenic trails, lakes and forests.

Admission Information

Our facility is licensed under Medicare as long-term acute care hospitals, providing care for critically ill and medically complex patients who require a longer acute care stay than a traditional hospital. There are several criteria patients must meet for admission eligibility.

 

Financial Assistance

We offer financial assistance to patients who have an economic need and meet the qualifications of our financial assistance policy.

Pricing Transparency

We understand that pricing and billing for healthcare services can be confusing, so we provide our standard price lists to help families better anticipate and understand their financial responsibilities.

Frequently Asked Questions

Choosing an LTACH

The ContinueCARE Difference

ContinueCARE Hospital at Baptist Health Madisonville offers several unique benefits for patients and family members:

  • We provide care with an interdisciplinary approach with a care team of specialists working together for optimal patient outcomes.
  • Our teamof specialists works together for optimal patient outcomes
  • Each patient has an individualized care plan based on their needs and preferences
  • We encourage family and/or caregiver participation and keep loved ones informed every step of the way

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